Ombudsman – a person appointed by the Board of Directors of the Company, whose role is to advise employees who turn to them, participants in labor disputes, and conflicts, and to assist them in developing mutually acceptable, constructive, and feasible solutions in compliance with the laws of the Republic of Kazakhstan (including maintaining confidentiality when necessary). The Ombudsman also helps resolve problematic social and labor issues and ensures that the principles of business ethics are upheld by the Company’s employees.

The main functions of the Ombudsman include:

• Collecting information about violations of the provisions of the Code of Business Ethics;
• Consulting with employees and participants in labor disputes who turn to the Ombudsman;
• Reviewing employees’ complaints regarding the actions (or inactions) of other employees and decisions (acts) of the Company’s officials;
• Assisting employees in resolving conflicts (disputes) at an early stage, before they escalate to court, and facilitating out-of-court resolution;
• Providing recommendations to the Company’s officials on resolving conflicts (disputes) based on received complaints;
• Developing recommendations for resolving and preventing conflicts (disputes) of a systemic nature;

Conducting necessary meetings, consultations, discussions with employees of the Company, representatives of government authorities and organizations, and hearing employees regarding received complaints.

For violations of labor legislation by any employee or official of JSC “KazNIIOIR,” internal procedures, and provisions of the Code of Business Ethics of JSC “KazNIIOIR,” as well as for situations that may lead to corporate conflicts and conflicts of interest, please contact the Ombudsman of JSC “KazNIIOIR.”